External Applicant Login Troubleshooting

Background

External applicants do not have an active UNM NetID, are not UNM Students, and must create a profile to login.

External Applicants must login at https://unm.csod.com/ats/careersite/login.aspx.

If you are not sure if you are external applicant complete the form on the UNMJobs.unm.edu or see Determining User Type.

If you are unable to login follow the steps on this page.

Troubleshooting

Try the Forgot Password link

1. From the external Career Site:1
   1. Navigate to the UNMJobs Login page.
   2. Click the Forgot password? beneath the Sign In button
      
   3. Enter your email address in the Login Credentials field
   4. Complete the reCaptcha field by typing the text shown in the image above the field.
      
   5. Please check your email.  It typically takes 5 to 15 minutes for the email arrive.
      
   6. Click the password reset link in the email from UNMJobs@unm.edu with the subject line UNMJobs Password Reset Request
      
   7. If the email is not received please see the next section did not receive password reset email.

Did Not Receive Password Reset Email

1. Wait at least 15 minutes from the time the reset request was made.
2. Check Junk, Spam, and Clutter folders for the email.

Forgot Username or Email Address

1. Contact the appropriate Employment Area

Cannot Access Email to which the Password Reset Email was Sent

1. Contact the appropriate Employment Area

Internal Applicants and Users

Check for Correct Login Page

1. External Applicants should be logging in at https://unm.csod.com/samldefault.aspx
2. The login page is the UNM login page:
   
   
   

Confirm UNM NetID and Password are Correct

1. Login to my.unm.edu with UNM NetID and Password
   1. If Successful: Try the https://unm.csod.com/samldefault.aspx link again.  This should log the user in immediately using single sign-on and will not prompt for username and password again.
   2. It Not Successful: See FastInfo #2